Property management · London, UK
Updated 2026-05-18
Regal Realms: tenant-comms voice agent and payout reconciliation for London property management.
Regal Realms London case study: tenant communications voice agent, Booking + Airbnb payout reconciliation engine, and AI-assisted back-office operations.
Impact scorecard
post-implementationRegal Realms
London, UK
AI implementation
Problem
Regal Realms runs a London short-let portfolio with bookings flowing through Booking.com, Airbnb, and direct channels. Two operational pains were eating margin. First, tenant and guest communications — check-in instructions, code requests, maintenance issues, late-night lockouts — were arriving 24/7 across email, WhatsApp, and platform inboxes, with no consistent response time. Second, reconciling platform payouts against the company's bank statements was a multi-day monthly task: Booking.com remits net, Airbnb remits per-booking with rolling holds, bank statements arrive in a different shape, and historical exceptions ran into the thousands of pounds at risk.
Solution
consultance.ai shipped two production systems. The tenant-comms voice agent fields inbound guest and tenant messages across all channels, answers the common 80% (check-in codes, wifi, parking, late check-out, basic maintenance), and escalates only the genuine exceptions to a human with full context. The payout reconciliation engine auto-pulls Booking.com and Airbnb statements from Gmail, ingests platform CSVs and bank feeds into a shared Postgres database (over Tailscale, with row-locked OAuth tokens so multi-host runs can't race), and reconciles every payout line against bank credits. Exceptions surface in a dashboard with money-at-risk totals and a P1/P2/P3 triage. The pipeline also writes through to Xero so the books stay clean without manual journals.
Proof points
- London property management company with public presence on web and Instagram.
- Reconciliation engine ingests Booking.com + Airbnb payouts and matches against bank statements end-to-end.
- Shared Postgres + row-locked OAuth so multi-host runs don't race the Xero token refresh.
- Voice agent handles tenant and guest comms in production across email, WhatsApp, and platform inboxes.
- P1/P2/P3 exception dashboard with money-at-risk surfaced to operations.
Outcomes
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